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The Waiting Room by Peter Nicks is a character-driven documentary film shot in Highland Oakland California over the timeframe of five months in 2012. Nicks lets the characters be the ones who tell their stories with staff members and their experiences with the American medical system at Highland hospital. The emergency room is filled daily with more than 250 uninsured patients who know they will be waiting a long time to get the health care they need. This unique film explores the depts of human empathy through different forms of online storytelling mediums, on their website, with videos and live in the waiting room, it aims to improve the patient experience through the collection and sharing of digital content

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