The purpose of this is to explain the main factors about communication and interpersonal interactions in health and social care environment. Giving examples of how and why interactions may be influenced including positive and negative factors which will influence the communication cycle. The environment factors that can be mentioned are proximity, lighting, setting and noise. In health and social care settings health practitioners much take into order to make the communication cycle successful the setting must be private and the service provider could disclose personal information.
There are many things that can effect communication such as:
Culture: Culture is central to how you express yourself. It refers to the environment that help to shape your views on the world as well a the way you interpret things that go on around you. Your family and the country you grew up in as well as any countries you may have lived in will become part of your culture. Weather you are an expressive communicator as this will always be influences by your culture up bringing.
Effective Listening: To communicate effectively you have to speak precisely and persuasively but you also have to listen. Maintain eye contact and listen to everything the other person says so you can respond directly to them rather than simply saying what you were going to say anyways. When people listen to and learn from each other they communicate more effectively as well as honestly.
Emotional Intelligence: Your ability to accurately evaluate your strengths and weaknesses as well as to interpret the emotions of others is what makes up your emotional intelligence. If someone you work with has a driver communication style and approaches you with an issue that makes him or her angry then choosing a communication style which relates to theirs may prevent and lead to a positive outcome. Your emotional intelligence allows you to successfully change your communication style for given situations which builds up healthy relationships.
Environment: Environment greatly affects communication if you have a meeting with anyone which is really important then the environment can cause distractions as well as discomfort, but if you want to be more effective with then choosing the right environment which is comfortable and relevant to what you will be talking about would be a good thing.
Preparation: Your level of preparation for any communication can determine how effective you will get your message across. Even for things as simple as text messages or a casual conversation you will first think about what you want to say as well as how to say it.
Non-Verbal Communication: Not all communication is spoken. There are many people that don’t always say the same thing as their mouths say. Therefore it is important to be aware of your body language such as how close you are to the other person if you are making them uncomfortable. Avoid doing any extra gestures or moving around when listening and speaking to the other person. As would be said make sure that your body language matches up with your words so you can communicate effectively.
One factor that can influence communication and interpersonal interaction in a health and social care environment could be background noises. This makes it incredibly hard to concentrate as you are more likely to get distracted by the conversation of those around you. If it is you that gets distracted the person you are meant to be talking to may think that you are being rude or you are not interested. Equally if there is no background noise then those in the convocation may feel very pressured and there would be no escape from the conversation depending on how important the convocation is.
Language preferences can influence communication and interpersonal interactions. People have many different language preferences such as having a preferred first language. This can be a problem as people who do not have English as a first language may find it hard to understand what is said to them. Communication may be received but not understood due to patients using slang when communicating as this may be normal in their culture. However the problem with using slang is that it is not proper English so not everyone would understand it. When it comes to formal situations such as speaking to a nurse it may not be appropriate as the other person may view you as uneducated. Furthermore, some professionals may use jargon when speaking to patients. Jargon is a specialist word used by a certain group of people that may find it difficult to understand. For example, doctors use medical jargon such as conjunctivitis or cornea which someone who is not a doctor may not understand. Not responding to the language preferences of patients is a serious problem as they would be a lack of understanding.
If a person has a hearing impairment this means that they have a problem hearing what can be said to them as most they may need hearing aid to help them hear. The person might have trouble understanding what is being said to them this means that professionals will speak clearly and a bit louder to get the information across to the individual and example can be that an elderly man is talking to the doctor about some treatment and not hearing what the doctor says as the doctor may have this back to the patient.
Self esteem can be a problem when communicating this means that the individual is conscious of himself or herself in terms of being self worth but this can prevent them from taking part in activities and being social. If the person is shy self-conscious or lacking confidence they might not be as open as other people. The individual can also feel uncomfortable talking about something to someone and could refrain from giving the right information. An example is anyone lacks self esteem then at the doctors or even anywhere the person will struggle with talking with anyone and this can be a problem.