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The organization was non – hierarchial and that helped in providing a customer focused service
How to make employees with diversity to work on shared values
How to make employees work as a team along side competitive environment
How to implement core values of the culture on policies and systems
Applying the 7s model,
Strategy – Low cost carrier model/ Low cost leadership
Structure – The company had a non- hierarchial and flat team based structure
System- the organization was very quick to adopt to new IT systems
Shared Values – The company had 5 core values
Style – Leadership style of the manager was like a coach and not a boss
Staff – The crew was built on team work
Skills – The organization was very customer oriented

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