MODULE: – COMMUNICATION SKILLS
ASSIGNMENT: – Individual Assignment
The assignment for this module is a critical evaluation of 2000 words and it carries 30% to the overall mark for the module. Your paper MUST be an individual production.
We hope that you have enjoyed this section of the module. Now is the time for you to reflect on your evaluation the effectiveness of some of your modern skills. These skills are communication skills. To do this you must produce an individual self-critical reflective analysis of your application paper is no more than 1500 words. It must be in good English style.
It is vital that your communication skills aid the reader in comprehending your reflections. It should only be necessary to read your paper once to assess it. Grammar, spelling, punctuation and fluency will be taken into consideration. Your work should be Word Format and using Times New Roman font with pitch size 12 and 1.5 line spacing.
You Must use the Reference (citation) throughout your assignment, including your references in which you are expected to include a minimum of 5 relevant web sites. The word limit is 1500 words and you must supply a Word count; in the end of the paper, exclude diagrams, tables of contents, and references. Please see General Assessment Criteriafor penalties for exceeding the word limit.
Sources such as Wikipedia and the like are not acceptable. A paper without references should not be accepted so you must have references.
GENERAL ASSESSMENT CRITERIA:-
Marks will be awarded on the basis of the knowledge and understanding of Communication Skills displayed by the student and on the quality of analysis and discussion in applying related perspectives to the question.
Submission date: 30/07/2018
You are advised to make sensible assumptions if certain detail or information is not evident. This is a perfectly sound technique providing you state what these assumptions are and proceed to develop your solution with these assumptions in mind. There are 3 Question each one carries 10 Marks. You must answer all the questions. It is Individual Assignment and you must do alone.
Note: Plagiarism should be avoided at all costs.
Planning, preparation and practice of communication will be incomplete and unsuccessful unless one identifies and understands the barriers of communication. The barriers of communication are dangers to any organization if they are not removed on time. So, you have to identify and discuss the reasons for poor communication in order to communicate effectively? While using examples from your workplace? And also discuss how your management overcame those problems that caused poor communication?
IDENTIFY AND DISCUSS THE REASONS FOR POOR COMMUNICATION IN ORDER TO COMMUNICATE EFFECTIVELY:
As workplaces become more diverse, the need to communicate effectively becomes more important. Communication between employees are all essential to how an organization operates on a day to day activities. Even though communication is recognized as a key to a successful work environment, organizations often struggle with poor communication in their workplaces. The following are reasons for poor communication.
Lack of Leadership:
Always the employees look to their organization for direction, but when management lacks leadership abilities, it can stunt the growth of the organization. As a result, it has a negative impact on communication in the workplace. An organization who can’t lead hesitates when giving instructions to employees and is often unable to seek or answer the answers to employees’ questions.
Unclear goals and duties:
from the moment an employees step into their workplaces they should have a proper understanding of what’s expected in the role they are fulfilling. Most jobs do this by providing employees with a job description which listing the duties, but it’s also important to sit with employees and come up with measurable goals and clear duties. By communicating this information to employees up front, it’s easier for employers to communicate responsibilities and receive the feedback on the status of ongoing activities.
The staffs aren’t properly trained upon joining an organization, it can wreak havoc on communications down the line. The more employees know about the organization, how the departments work together and how their roles affect the overall success of the organization, the better the employee is at communicating with management, co-workers and clients. Poor training leads to staffs transferring incorrect information both internally and externally.
Organization encourage their staffs to provide them with feedback about everything from day to day organization activities and procedures to ideas for developing new products and services, staffs are motivated to communicate. Managers who discourage this type of discussion and feedback from their staffs, often find poor communication within their workplaces.
Low employee moral results in disengaged staffs. When the staffs become disengaged from the organization, they lose sight of their duties and goals are less likely to be invested in the organization’s success and don’t put forth the effort to communicate feedback and ideas to their managers and co-workers. They are also less likely to provide ideal customer service to clients.
DISCUSS HOW YOUR MANAGEMENT OVERCAME THOSE PROBLEMS THAT CAUSED POOR COMMUNICATION:
Our management have been given a new process for their employees to overcome the communication issues. The Management team provide those instructions to their employees. The Management team Also communicate the change by holding a team meeting, sending out an email, or delegating the responsibility. Regardless of the approach that the management take, they expect that when they communicate the instructions it will be understood and followed by everyone on the team. The managers helping with diversity, team building, and employee morale. With something that vitally important, on so many levels of communication between employees.
Every time a person sends an email to a colleague at the office, he engages in electronic communication. While email has become indispensable and a basic necessity in the business world, it represents a relatively new way of communicating in the workplace and is a part of a larger set of electronic communications in business that are affecting businesses and customers.
DISCUSS THE ROLE OF ELECTRONIC COMMUNICATION IN THE ORGANIZATIONS:
Electronic communication plays a vital role in today’s life of communication. It plays an important role in highlighting all the activities and problems in the organization . Electronic communication has influenced people in developing change in attitude towards different situations. There are many forms of electronic communication such as e-mail, television, radio and internet through computer etc. Electronic communication has contributed a lot in workplace. The organizations made business meetings through video, possible and communicating messages between employees like notices etc. Electronic communication also made possible communication between employees sitting in different departments and thus developing an organization more into community with employee facing similar tasks. It also changes the way of communication for all department of the organization. Nowadays, Electronic communication has become the most popular communication of organizations or business activities. It’s also the vital communication in our daily life and almost every organization have the access to it. By the help of this electronic communication organizations can able to know about different operating countries people life style and culture through electronic communication.
Another form of electronic communication is internet which changes our daily life so dramatically. Internet came about when need arose to share information. Internet has made sharing of information cheapest. By the help of internet now we can able to communicate with different part of the world. We can able to exchange business information, tutorial object; we can chat or send email to business partner.
By the help of internet connection now we can able to communicate with our friend and relatives through social media, where we can able to share our idea, any important information and share picture as well. We can also able to read online newspaper, online magazine, we can able to know current market share price, weather forecast, we can also do the online shopping through internet. So, the electronic communication plays a vital role in communication. For business point of view role of electronic communication field are changing the way in which we can communicate. For example, using electronic mail, we can type messages to one another by means of a computer terminal. Teleconferencing allows us to see and speak with a group of people who are not all in the same place. Word processing makes it easier for us to change our writing. In summary, all these trends lead to more need for an opportunity to communicate in business.
Communication can occur via various processes and methods and depending on the channel used and the style of communication there can be various types of communication.
3.1. DISCUSS BRIEFLY THE DIFFERENT TYPES OF COMMUNICATION ACTIVITIES THAT OCCUR IN YOUR WORKPLACE. PROVIDE SOME RELEVANT EXAMPLES FOR EACH OF THE MAIN TYPES OF COMMUNICATION IN YOUR ORGANIZATION.
Verbal Communication (In-Person):
Our organization use face to face communication in the workplace to eliminate many of the misunderstandings that between employees. Speaking directly with another employee allows both of you to see and hear the bigger picture. As me or my team member speak, we can see each other’s facial expressions and body language. The emphasis on focusing on one another and the conversation promotes a feeling of value and credibility. We may think it will take longer for us to leave our office and walk to the other end of the building to speak face to face with another employee but having one quick conversation rather than a multitude of emails can actually make it more efficient in the end.
The phone communication is a common part of most our communication. Some staff enjoy talking to team members by phone. Others dislike it so much that they put it off until the last minute. If the staff we lead is remote and spread out throughout the state, country or world, the phone will be a vital communication tool in our organization. This can positively impact the effectiveness of our phone communication by doing three simple things. Smile while you talk, it sounds silly, but it gives our voice a friendlier tone. Take notes before the conversation and use them to ensure we cover all points. Finally, speak clearly and slowly so our words are understood.
The emails, memos and notes are common forms of our written communication. Of all four communication styles, this is the one that can lead to the most misunderstandings. Employee often read between the lines or feel that there are implied messages or emotions in written forms of communication. In a workplace situation, this should and can be avoided. Before send an email to other employees, distribute a memo or post an important notice on the staff bulletin board, have an objective pair of eyes read it first. A business coach or mentor can look over a written communication and provide constructive criticism and helpful suggestions. Communication between we and our team will always be a work in progress.