I could perform an audit of the current processes. It is necessary to measure cost and to initiate cost reducing activity. Problems and potential problems should be also monitored like inconsistency and delays. However, it is also necessary to measure quality, flexibility, responsiveness to customers, innovations, order lead time, the skills accumulated by the employees over a period of time and quality of relationship in workplace. These are sources of long-term revenue. I should not be forgotten that customer service is the real measure of success. Care needs to be taken, keeping the measurement process and the reporting processes as simple as possible.


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