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ABSTRACT

Title: The impact of Information Technology Supplementing Sustainable Development in Supply Chain Management- A Case Study on Flipkart’s SCM

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Supply chain management is the most crucial and primary element for the development of any organization, in this competitive generation. The main of aim of the study was to research and find out how the company’s integrated information technology and sustainability into the supply chain management for the successful growth of the organization.

This thesis describes about the helpfulness and effectiveness of the usage of Information Technology in the supply chain management over the years. Flipkart which is one among the best online shopping website with more than a million customers is basically known for its speed delivery and for its customer satisfaction. Efforts in the logistics department and the supply chain management are the two main factors which are responsible for the huge success of this online website. They have integrated in the Information Technology in the supply chain management to improve the efficiency of the organization, resulting in time saving, man power saving and overall cost saving.

Problem Statement: The English proverb “Necessity is the mother of all inventions” says everything. During the Global crisis almost all the companies or for that matter the entire manufacturing sector had faced financial crisis and has been in decline for a substantial period of time. Few companies like Flipkart were able to come out of the crisis due the usage of the information technology in the field of supply chain management. The main area of focus was the supply chain system and the logistical system.

Research objective:

To examine the impact of information technology on a firm’s supply chain management.

To identify the strategies of Supply Chain management of FlipKart. Work load impact on the companies and the impact on the

sustainability and environmental ethics of the company.

Case study on the various tools used for the smooth run of the company.

I in this thesis was able to give an understanding on the evolution or the modern usage of the information technology in the supply chain management field. This thesis also briefs about the different technical tools that were used by companies in accomplishing they daily operation smoothly and efficiently. The main aim is to know the primary function of the technology which was used by Flipkart for their success.

Acknowledgement

I would first like to thank my thesis advisor casandra prerost from Paris school of business. The door to Prof casandra prerost office was always open whenever I ran into a trouble spot or had a question about my research or writing. She consistently allowed this paper to be my own work, but steered me in the right the direction whenever he thought I needed it.

I would also like to thank the experts who were involved in the validation survey for this research project “the impact of information technology supplementing sustainable development in supply chain management”

I would also like to acknowledge professors of all departments for a continuous support and my dean David Russell for a great support throughout my course.

Finally, I must express my very profound gratitude to my parents for providing me with unfailing support and continuous encouragement throughout my years of study and through the process of researching and writing this thesis. This accomplishment would not have been possible without them. Thank you.

ACRONYMS

1. IT: Information Technology

2. SCM: Supply Chain Management

3. WMS: Warehouse Management System

4. EDI: Electronic Data Interchange

5. ERP: Enterprise Resource Planning

6. CSR: Corporate Social Responsibility

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