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1. INTRODUCTION
1.1 Background of Study
Every industry needs to evolve to stay relevant and meet the market demand. Innovation drives industries forward, and specialist laundry is no exception. Nowadays people are always on the go and one of the tasks that has quickly become stress inducing is handling the laundry. There are now even services offered that will pick up your laundry and return it washed and folded. This business has been blooming and become trending now in Malaysia due to market demand from working people and also students who only have limited time.
Professional laundry operations, whether outsourced or done on location, can be incredibly hectic. The Internet of Things (or IoT), simplifies the process. Smart technology cuts through the chaos, providing unparalleled organization and tracking methods. Some companies use a tagging process that connects to the cloud and keeps track of the status of each item as its being washed.

Others use smart technology to measure resources, electricity, and chemicals. Smart technology also provides data reports and analysis, making it easier to target and eliminate causes of inefficiency. Smart technology is also impacting machine design itself. Back then, specialist laundry shop are not well aware in Malaysia because people are more prefer to do it by themselves. As time passed by, people tend to get busy and they are looking for something that is easy and quick for them without wasting their time.
1.2 Problem Statement
A problem statement is a description of an issue to be addressed or a condition to be improved upon. It identifies the gap between the current state and desired state of a process. Sutera Pelangi Dobi may focusing on the facts, the problem statement should be designed to address the 5 W’s – who, what, where, when, and why.

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1.3 Purpose of the Study
The purpose of this study is to find several and select only one major problem that may occurred during the company operation and we need to come out with the best solution and recommendation to settle the problem. We need to analyses the company and propose relevant business intervention to enhance the performances of Sutera Pelangi Dobi using Businees Model Canvas Model (BMC Model). The study has found that there are several problems that arise during conducting this study. Sutera Pelangi Dobi may have an excellent service for customer but in terms of management, they are lacking. Besides, they also have some minor problems in terms of marketing strategy and also promotions.
By doing this study, we will show more detail regarding the problems, analyses it and suggest the best solution that should be implemented for Sutera Pelangi Dobi in order to them to improve their business in future. Besides, we also want to look deeper on how their operational strategy works and also how they manage their financial and marketing strategy. We also want to know how they keep their relationship with their customers by
2. COMPANY INFORMATION
2.1 Background
In 2015, Sutera Pelangi Dobi was established as a one stop clothing care specialist that offers a full laundry service from professional to dry cleaning of special fabrics cleaning treatments. Sutera Pelangi Dobi is determined to offer a whole new experience in laundry services, changing the public perception of conventional ‘dobi’ stores to a laundry care center of modern lifestyle. Even though Sutera Pelangi Dobi is still new in the market, but their experience is something we should look for. One of the staff has 10 years’ experience in laundry industry and we can say that this business is already huge at the first place. Sutera Pelangi Dobi are a crazy & passionate group of individuals who love everything that is clean & good smelling. Clothes, towels, linen, curtains & carpets and others.

Sutera Pelangi Dobi is located in Bandar Bukit Mahkota, Kajang Malaysia. They offered washing for many kind of cloth materials and also dry-cleaning for the customers. Sutera Pelangi Dobi is a premium, on-demand laundry service and providing the society a quality service at the cheapest price. The shop operates throughout the year for the convenience of residents around Kajang and Bangi. Sutera Pelangi Dobi working hours from 8am to 8pm. Total of 4 people who are currently working at Sutera Pelangi Dobi and in future, they want to recruit more people that can handle the business well.
Sutera Pelangi Dobi intention is to help the residents and act as a helpers for the people who does not have time to do their laundry by lessen their work and at the same time their cloths are clean in return. To give the best services and also great satisfaction towards their customers is what they are holding for. In addition, Sutera Pelangi Dobi wanted to expand their business by offering pickup and delivery. Sutera Pelangi Dobi needed a single system to handle both its in store and pick up & delivery business.

2.2 Organizational Structure

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1. Since the beginning of industrialization in the 19th century, coal has greatly influenced the global energy supply. Today, coal is one of the leading sources of energy among all non-renewable resources. India also has a long history of commercial coal mining, which covers more than 240 years. The Indian coal industry was founded in 1774 by the East India Company in the Raniganj coal basin on the west bank of the Damadar River and continued to develop over the centuries. With the adoption of the Coal Mines Act of 1973, all coal mines in India were nationalized, which otherwise would have been primarily a private enterprise. Coal India Limited (CIL) was subsequently founded on November 1, 75, as a new public company to provide better organizational and operational efficiency in the coal sector. Currently, CIL is the largest coal mining company in the world, producing 554.14 million tons (tons) in 2016-1917, or 84% of the total coal production in the country. However, the commercial production monopoly that Coal India used after nationalization in 1973 was broken by the government on February 18, which allowed private firms to introduce commercial coal mining.

2. Commercial coal mining has always been determined by the needs of domestic consumption since its inception. Last year, India became the second largest consumer of coal in the world after China, which accounts for 11% of world coal consumption. With the fifth largest proven coal reserves in the world after the USA, Russia, Australia and China, the choice of coal as the dominant fuel in the country’s energy balance is obvious.

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3. Unlike the coal industry, the first commercial discovery of oil and natural gas was made in India in 1889 in Digboi, Assam. However, the natural gas industry did not acquire value until the 1970s, when Oil and Natural Gas Cooperation Limited (ONGC) discovered large reserves in the fields of the Southern Basin. As a result, in 1984, the State Gas Authority India Limited (GAIL) was created, the purpose of which was to stimulate gas consumption and develop the infrastructure for intermediate and lower gas.

4. Although historically it is part of India’s energy mix, natural gas has never played a noticeable role compared to the relatively low availability of coal. At the same time, an increase in the demand for natural gas is expected as a result of an increase in the demand for energy and a reduced environmental impact compared with other types of fossil fuels.

5. The largest buyers of coal in India are the electricity, steel, cement, and sponge industries, while natural gas is mainly used in the fertilizer industry, power plants, gas distribution in cities and the sponge iron industry. Coal accounted for 57% of the country’s main energy consumption in 2016, followed by oil and gas by 29% and 6%, respectively. Since most of the electricity in India is thermally generated at these plants compared to nuclear and renewable energy, there is no doubt that this generation of energy is very dependent on these two fossil fuels. According to the Central Electricity Authority, coal (60.13%) and natural gas (7.95%) make up 68.08% of the total production of the installed power plant in India, like March 17.

6. India is in the early stages of a comprehensive transformation, which opens up new opportunities for its 1.3 billion people and places the country at the center of many international relations. The energy sector is developing rapidly, but it faces additional challenges due to its dependence on fossil fuels and the implementation of planned renewable energy projects. Coal and natural gas will continue to play an important role in ensuring the country’s energy security. However, since policy makers account for 7% of global CO2 emissions (the third largest after China and the US), policymakers should take into account that the country currently has global responsibility for minimizing the negative environmental impact of increased CO2 emissions Paris October 16

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Technology has progressed vastly over the past few years. It
has affected and had a massive influence on the education industry. It is
important to move with technology and keep up-to-date with its changes in order
to stay current for the learner’s best opportunity of assessment.

Technology has provided assessment with many advantages and
has contributed to so many assessment changes.

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One contribution technology has had to assessment is
communication. Communication between assessor and learner is much more
accessible now using modern technology. It is very cheap and easy to
communicate with learners now with access to email, skype, texting and so on.
This is very useful for learners as they do not need to wait until their next
visit with the assessor to ask any important questions. This is helpful with
their progression as they can consistently learn and continue providing
evidence. With lack of communication, the learner can come across a problem,
have little access to help from their assessor and it may put a pause on their
learner as they cannot continue without help until they next meet with the
assessor. Whereas they can comply one quick email or phone call and their
problem is solved, allowing them to continue with their work at ease.

Sometimes there can be issues with communication via
technology. The internet may not always be accessible for the assessor or
learner and sometimes devices can suffer from technical problems, making
communication difficult. This is generally rare and the benefit to communication
is much greater than its weaknesses.

Another contribution technology has made to assessment is
giving the learner an opportunity of providing an E-portfolio. An E-portfolio
can allow the assessor access to the learner’s work at any time. This is good
for formative assessment as the assessor can view the E-portfolio as the
learner goes along and give feedback on their work without organising a visit.
This makes marking evidence very quick and easy. An E-portfolio can also give
people from all over the world the opportunity to learn as long as they have
internet access. This gives learner’s equal opportunities and no discrimination
to other countries. Internal and external modifiers can also access
E-portfolios easily, without having to travel to training centres.

The initial cost of online work and E-portfolios can be
expensive with the purchase of devices and installing internet access. However,
in the long run, the lack of cost in communicating with assessors and
submitting evidence, also the benefit from submitting work without arranging
meetings and taking up time definitely outweighs the initial cost.

Observations and online testing has been massively
influenced by technology. Technology has contributed to this because with
online testing, everything can be done with minimum supervision and minimum
labour. This is because exam papers do not have to be printed, invigilators are
not required and exam venues may not be necessary. Online observations can also
be conducted via video or skype, making this time and cost effective as
assessors do not have to travel to the learner’s workplace to make
observations. Oral questions and answers can also be conducted via video or
phone call, another time and cost-effective approach to assessment.

Better evidence may also be gathered using video, as the
learner will feel less pressure than if an assessor was to sit and watch them
work. The learner can forget about the video and go about their work as normal,
providing more valid evidence as it is truer to life.

Also, if a learner struggles with hand writing, using a
computer to submit evidence will be much better suited as they can more at ease
with typing or using an online testing system. This also works with oral
questions and answers recorded or conducted by phone call.

Recording evidence using a smart phone makes it is easy for
the assessor to capture evidence that could be missed if the assessor is
observing as well as jotting down notes of their observations. Record keeping
can also be improved and completed successfully using online templates. This is
positive for meeting legal requirements, making the company’s compliance to
legal issues a success.

There sometimes can be issues with saving work using
technology. If the technology is suffering from a virus or technical issue,
then evidence may be lost or not saved adequately. However, with back up
systems and the use of USB sticks for saving work, this problem can easily be
avoided.

To summarise, technology has contributed to assessment in
great deal with lots of positive outcomes. The many positives outweigh the very
few negatives. The time and cost of assessment has been greatly reduced. There
is also no risk of lost paper evidence by going paperless, using online testing
and E-portfolios to store work. There is also a benefit to the environment;
using less paper.

It is also easier to capture evidence with technology, with
video evidence of the learner’s skills and performance. Also, the recording or
oral evidence and computer-based, online testing. 

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1. Marketing
Marketing is not only the advertising and where the buyers and seller’s gathered to exchanges of their products or services.

2. Distribution Channels
Distribution can be as easy as setting up shop in the part of a city where your target customers but in an increasingly interrelated world, distribution more often than not now means that you’ll need to take your products or services to the customers.

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3. Production Concept
The production concept holds that buyers can like product that ar widelyavailable and cheap. Focus on high production efficiency, low cost, mass distribution

4. Price
The sum of money that can be charged to the customer for a product or service and that consumer exchange for the benefits or taking good or service and price is one element to produce revenues and most flexible.

5. Brand
Brand can be logo name design or sign of any product that identify the maker or seller of the product or service

6. Packaging
The packaging of the product that show the quality of the product. packaging is include product repar, design, container of the product

7. Segmentation
The marketer divide the mass market in to different segments by the distinct group of people because that every customers are different in their needs

8. Demand
Human wants backed by purchasing power that show the customers purchasing power

9. Demographic
The word ‘demographic’ is derived from ‘demography’, meaning the study of population. It helps the firm to divide the market into diff segments or groups, or various demographic factors, like age, gender, social class, etc.

10. Product
Product is anything that can be offered in the market for attention, use, or consumption that might satisfy a need or want.

11. Place marketing
It consists of activities undertaken to create, maintain, or change attitudes and behavior toward particular places.

12. Social marketing
The uses commercial marketing concepts to influence individuals’ behavior to improve their well-being and that of society.

13. Internal marketing
It means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.

14. Need
State of the felt of deprivation of some basic satisfaction ( Food, Clothing, Shelter, Belonging etc.

15. Marketing mix
The set of tools (four Ps) the firm uses to implement its marketing strategy. This set includes product, price, promotion, and place

16. Price Skimming
A firm charges starting price high that customers will pay. As the demand of the first customers is satisfied, the firm lowers the price to attract another, more price-sensitive segment

17. Price Penetration
The firm Initially sets low price in order to penetrate the market quickly and deeply to attract a large number of buyers quickly to gain market share

18. Wants
Wants are desires for specific satisfiers of the deeper needs. Needs are few and wants are man

19. E-Mail Marketing
Marketing via e-mail, usually through the use of sales letters or client newsletters

20. Business Markets
The well-trained and well-informed skilled consumers WHO are skilled in evaluating competitive offerings

21. AIDA
Attention, Interest, Desire, Action. This acronym is used to represent the acquisition funnel, which most selling consultants agree is currently out of date – the sales method is a lot of additional advanced and nuanced than this four-step model would have one believe

22. Business to Business
The B2B primarily refer to selling targeted on generating commerce between business and selling targeted on the buyer, respectively.

23. Buzz Marketing
Literally means that “word of mouth;” what individuals are locution regarding a product or complete.

24. Market
It collection of consumers and sellers interact over a specific product or product category.

25. Irregular demand
Consumer purchases vary on a seasonal, monthly, daily, or maybe AN hourly basis.

26. Affiliate Marketing
A way for a corporation to sell its product by linguistic communication up people or firms (“affiliates”) market the company’s product for a commission

27. Marketing management
It is the art and science of selecting target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior client price.

28. Consumer Markets
Consumer product and services like soft drinks and cosmetics, spend a nice deal of your time attempting to establisha superior complete image.

29. Advertising
Advertising is focused on one particular product or service. Thus, advertising plan for product might be very different than the another product

30. Innovative Marketing
A principle of rational marketing which requires, that a company seek real product and marketing improvements.

31. Promotion
Promotion keeps the product in the minds of the customer and helps stimulate demand for the product. Promotion involves ongoing advertising and publicity (mention in the press)

32. Global Markets
Those countries to enter, a way to adapt their products/services to the country, and the way to price their product.

33. Product position
The way the product is defined by consumers is important attributes the place the product occupies in Consumers’ minds relative to competing products

34. Satisfaction
Satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products performance in relation to the person’s expectations of performance.

35. Target Market
It’s include the group of customer towards marketer can select appropriate specific techniques to consume our business

36. Traditional Marketing
It is the Focus is on product only and its main Objective is profit maximisation
and performing less promotional activities

37. Market Research
The gathering of information that businesses can use to determine what kinds of goods or services to produce

38. Total Quality Management
(TQM) Programmes designed to improve the quality of products, service

39. Customer Value
A customers perceived value is equal to the advantages derived divided by the costs. Costs may include monetary costs, time costs, energy costs, and psychic costs.

40. Negative demand
consumers dislike the product and may even pay a price to avoid it.

41. The Societal Marketing
It is for the Society well being. and following three considerations while setting marketing policies

42. Publics
public is any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives

43. Consumer buying behavior
The buying behaviour of final consumers individuals and households “who buy goods and services for personal consumption

44. Marketing Campaign
A specific, defined series of activities used in marketing a new or changed product or service, or in using new marketing channels and methods

45. Marketing Plan
The written document that describes your advertising and marketing efforts for the coming year

46. Consumer Markets
Consumer goods andservices such as soft drinks and cosmetics,spend a great deal of time trying to establisha superior brand image.

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1.1 Background of Study
From the focal point of diverse and dynamic nature of modern development, the demand for energy has been consistently increasing from time to time. By this declaration, relying on fossil fuels alone will continue to add to the problem of unsustainable rural energy planning and management especially in developing countries.
This project is captioned the impact of integrating renewable energy sources for rural electrification optimization using an intelligient agent. The project is emphasized on enhancing stable power supply in rural area with Amoli community in Awgu town of Enugu state, NIgeria as a case study. The renewable energy sources used in this project are solar and wind plus the grid. Amoli have these two in aboundace when compared to other existing renewable energy. The problem faced in this rural area are lack of power supply or intermittent power supply which has led to the reduction of development in the area.
Wind and solar electrical power systems are recently getting lot of attention, because they are cost competitive, environmental clean and safe renewable power source, as compared to fossil fuel and nuclear power generation.
The reason for the world wide interest in developing solar and wind generation plants is the rapidly increasing demand for electrical energy and the consequent depletion of fossil fuels, namely; oil and coal , whose reserves are limited. The depletion reserves, increase in demand, and certain factors in world politics have together contributed to a sharp rise in the cost of thermal power generation. Many places also do not have the potential for generating hydro power. Nuclear power generation was once treated with great optimism, but with the knowledge of the environmental hazards associated with the possible leakage from nuclear power plants, most countries have decided not to install them anymore.
The growing awareness of these problems led to heightened research efforts for developing alternative sources of energy for generation of electricity. The most desirable source would be one that is non- pollutant, available in abundance and renewable and can be harnessed at an acceptable cost in both large scale and small scale systems. The most promising source satisfying all these requirements is solar and wind, a natural source energy . Solar and Wind energy conversion may be mechanical or electrical in nature, hut the present focus is on electricity generation.
Amoli is a hilly area despite occupying a region low in altitude which rises 350 feet above sea level. It is a transitional area between open grass land and tropical forest and has an average annual rainfall of seventy-seven inches (198cm). The population of Amoli is estimated at 10,477 by 2013.
Energy is an integral part of a society and plays a pivotal role in its socio-economic development by raising the standard of living and the quality of life.

1.2 Problem Statement
The availability of renewable energy sources is limited, the shortage results in frequent power break-downs and disrupts daily life, man power losses in offices, agricultural activities and adversely affect the industrial production and thereby the economy.
The irregular power supply in Amoli and Enugu State as a whole has been a persistent battle between customers and energy suppliers. This is evident in the most recent tussle between the major energy supplier EEDC (Enugu Energy Distribution Company) and Enugu youths on the epileptic nature of the energy supply coupled with the deliberate issuance of inflated bills to customers.
Fossil fuels are running out and people are worried about the way burning fossil fuels damages the environment. For instance, the green house effect, acid rain and effect on the ozone layer. The greenhouse effect is caused by an increase in the concentration of gases such as carbondioxide (C02) in the earth’s atmosphere.
Other problems include:
i. Decline in generation due to Niger delta vandalisation
ii. Ageing of some of the generating units due to lack of maintenance
iii. Technical expertise
iv. Inadequate supply of transformers.
The critical loads like television, lightening, radio, fans, VCD and other type of compact disc that make life worth living are not secured as a result of intermittent power supply.
The Commonwealth Business Council (CBC), said that Nigeria was losing $100 billion yearly due to lost output and high costs for local business.
All these points to the urgent need for the local government/state to diversify/explore other sources of energy generation to save her citizens from such impasse.

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1.3 Aim and Objectives
The aim of this proposed project is to analyze the impact of integrating renewable energy sources in Amoli thereby recommending the most efficient renewable energy source. This will be achieved by the following objectives:
i. To determine available sources of renewable energy in Amoli
ii. To analysis the energy demand for a cluster of building/facilities in Amoli
iii. To optimize the energy demand for a cluster of building facilities in Amoli
iv. To design an optimized intelligent agent for an effective power stability
v. To Create a chart of the required number of recommended energy system to meet the various energy demand level.
vi. To design a Simulink model for the impact of integrating renewable energy sources for rural electrification optimization using an intelligent agent.

1.4 Significance of the Study
The relevance of this study in modern society cannot be overemphasized, most especially in a country like Nigeria where power supply is more of a luxury than a basic social amenity. It was often thought that renewable energy sources such as solar systems for instance are expensive and inefficient. However, studies have shown that the relatively high initial cost in harnessing the renewable energy from the sun becomes negligible over the life span of usage. Integrating renewable energy system provides the following impact/benefits.
i. It enhances the availability of energy and electricity to all communities.
ii. Environmentally safe and friendly.
iii. Enhances the creation of wealth and power reduction by offering potential for new jobs for both rural and urban dwellers.
iv. Encourage large scale agriculture.
v. Helps in mitigating climate change.

1.5 Scope of the Study
This project is limited at analyzing the various impact of integrating renewable energy sources predominant for rural settlements. Thereby contributing to the socio-economic development of the community.

1.6 Organization of the work
This dissertation report is divided into five chapters. The first chapter is an introduction of the work done. The second chapter is the literature review of the related work. Chapter three deals with methodology, design and implementation of the work done while chapter four is the data presentation and analysis of the work and chapter five is the conclusion and recommendations of the work done.

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