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1.1a) Give at least 4 reasons why people communicate
To make and maintain relationships with people, share our feelings and thoughts, to learn as well as teach, to be able to understand the feelings of other people.
1.1b) Consider an individual in your care setting. Give reasons why you believe this person communicates and the possible benefits to them
Most of our clients that attend our Activity centre communicate so they are able to socialise and interact in activity’s in the centre they will also communicate to let us know what activity they would like to partake in as well as communicating with us and each other at meal times as well as morning and afternoon tea letting us know what they would like. Using communication for socialising is a big benefit for our clients as some don’t have anyone at home to communicate with or at least not very often.

1.2 Explain how communication affects relationships. When assessing individuals in the setting.
(i)& (ii)
Good communication with clients will mean that they will gain trust with us as well as our charity organisation therefore able to encourage them with their independence and ease when communicating their needs for example we can get to know their preferences whether it be with their food, drinks, different activity’s they like.
Communication amongst staff ; volunteers is also key as it encourages a better working relationship and ensures all tasks are completed to a high standard and that any problems are picked up and rectified quickly.
Good communication between staff/ volunteers and clients ensures clients receive a good service of care.

2.1 (a) Where could you find information about individuals’ communication and language needs and preferences?
In our office at our day centre we keep a filing cabinet with all our clients individual care plans in which tells us everything we need to know about our clients. This cabinet is locked when not in use.
(b) Explain Your organisations procedure for assessing individuals communication and language needs, wishes and preferences
We assess all our clients before they start our Day centre using relevant forms as well as finding information out about them from family, cares, social services etc. with their consent of course. We used to offer home assessments before our clients started this is something we are looking into starting again in the near future.

2.2 Consider an individual in your care setting. Describe the factors you need to consider when promoting effective communication.
One of our clients who had a stroke a number of years ago has been left with speech problems. It makes it very difficult for her to communicate with other clients, volunteers and staff, this frustrates her a lot. We have to make sure she is calm and the surroundings are quite so she can concentrate on her speech this seems to help as well as her using hand gestures.

2.4 Explain why it is important to observe a persons reactions when communicating.
When you are communicating face to face with an individual they may not always indicate verbally that they have understood what you have told them. Observing body language helps you to then understand if they have taken in what you have told them. Observation helps understand the effectiveness of communication. Body language can be more reliable in most circumstance than verbal commination.

3.1 Explain how Mr R may use and/or interpret communication methods.
Mr. R prefers to speak Welsh this could be a barrier if he’s talking to someone who doesn’t speak Welsh. He may use certain slang that comes from his town as he has lived there all his life and socialises down the working men’s club.
3.1 Explain how Mrs V may use and/or interpret communication
Mrs. V has lived and worked in may countries so her accent might be hard to understand. Her culture might all so have an effect on her communication as well has her speaking two languages.

3.1 Consider two individuals in your care setting, from different backgrounds. Explain how each of them uses and/or interprets communication
Person 1- One of our clients use to travel the world for her job and has learnt many different languages, unfortunately she now has dementia. She likes to talk in different languages so this makes it hard for us to understand her at times.
Person 2- As I have said in an above statement we have a client who has had a stroke which has left her with speech problems this has a big factor on her communicating with others- we also try to use hand gestures and well as getting her to write things down for us.
3.2 Identify at least four barriers to communication that individuals in your care setting may have
Background noises
Health problems
Unable to read or write
Different language spoken

3.2 ;3.3 Consider two individuals within your care setting who have barriers to communication. Identify these barriers. Describe how you supported each individual to overcome a barrier to communication.

Person 1- One of our clients is unable to read or write, we like to have quizzes and games which some need to be written down on paper, we make sure she has a one to one volunteer to help her she then feels mush more at ease and interested in the quizzes.
Person 2- One of our clients has Dementia and finds it very hard to sit and concentrate so we find that group activity’s help his concentration and he joins in and communicates better in a group or one to one stimulation.

3.5 (a) Identify the services and extra support available to enable individuals to communicate effectively.
In our setting we would mostly use the extra support from Dementia care advisors, Social workers, family or carer’s and G.P’s. If we needed support from else where we would ask for advise from other agencies on where to go.
(b) Identify an individual in your care setting who has/would benefit from extra support or services. Describe the service/extra support used/chosen and state why this was used/chosen.
We have a client who has had a stroke a few years ago, I think she would probably benefit from extra support from a speech therapist as her speech is quite hard to understand and it frustrates her at times.
(c ) Explain how to access extra support or services to enable individual communication effectively.
I would use our list of agencies who help in different ways to find the correct support for our clients.
4.1Explain the meaning of the term confidentiality.
Confidentiality means not sharing information about people (e.g. clients, staff) without them knowing or consent to do so.
(a)You can maintain confidentiality by ensuring that written and electronic information cannot be accessed by unauthorised people.
(b)Confidentiality is important because clients may not trust someone who does not keep information private, this could make them feel unvalued and have low self-esteem.
(C ) Clients safety may be put at risk if their personal details are shared.

4.3 describe the possible tensions between maintaining Grace’s confidentiality and disclosing your concerns.
Maintaining confidentiality means being trustworthy. You would need to make Grace aware that you are going to have to tell someone as it is your duty of care to do so. By explaining this to Grace you both should be able to come up with a way to do this with the least repercussions. The worst thing you could do is go behind her back.

Completed By:
Elizabeth Hillman (was Latimer)

Post Author: admin